FAQ

Frequently Asked Questions

PRINTING

Do you only provide Screen Printing?

Screen Printing

Screen Print is our passion, it’s what we do best and we pour our hearts in to the process. That’s why we predominantly specialise in screen printing textile garments such as T-shirts, Hoodies, Sweatshirts and even Tote bags. Your screen printed merch is produced on our state of the art automated screen printing machine, ensuring a high retail quality print finish that we promise will stand the test of time.

DTF Transfer Printing

Although we predominantly provide screen printed textiles, we do also offer DTF Transfer printing for occassions where screen print is not suitable. For example we may suggest transfer printing for low quantity orders that do not meet our screen print MOQ. We also suggest transfer printing for personalisation such as names on team or club wear.

What about embroidery?

We do offer embroidery! Typically our embroidery service is reserved for headwear such as snapbacks and beanies. We also provide versatile embroidered patches which can be sewn on to a range of garments with low minimums

How do i provide my artwork?

Your artwork should be provided ideally in a vector file format. Vector file formats can be resized infinitely without loss of quality which helps us produce the best quality print possible. Vector file formats include PDF, EPS, AI or CDR.

JPG files are perfectly fine however we recommend creating the artwork slightly larger than to the scale of the actual print. For example if you’re creating artwork in raster based software such as photoshop or a tablet app like procreate we recommend saving your artwork as a JPG or BMP. The artboard should be sized a little bigger than the actual print size and at a resolution of atleast 300dpi but 600dpi is better.

If your art files are too large to transfer via email or our quote form please use a website such as wetransfer.

Is a White print on to Dark/Black garments priced as two colours?

Typically not, a white print on to black or dark coloured garments is priced as single colour. The same applies to most grey colours. Other colours that are lighter than the garment however may require a white underbase print and this would be charged as a two colour print rather than one. As always, best to send your artwork over for a quote and we will advise if the print will require an underbase.

What inks do you use?

We screen print using a unique combination of waterbased and phthalate free plastisol ink producing a soft hand, lightweight finish while mainting an opaque, colour accurate and vibrant print finish regardless of light or dark garments. We only print with vegan ink and ink that is not tested on animals.

We understand the value of minimizing the effect our printing has on the planet. This is why we make significant efforts to keep our ink as Eco friendly as possible without compromise on quality. Not only does our printed ink look and feel great, the ink contains no phalates or plasticizers which also allows the use of Eco Friendly cleaning solutions. We can’t make the bold claim of being 100% eco friendly but we do make significant effort to be as eco conscious as possible.

Do you only print on to ASColour garments?

We love ASColour. We trust in the quality, availability, shape, fit, print finish and price provided by AScolour garments which is why we highly recommend AScolour as our print shop garment brand of choice. However we do have access to a huge range of excellent garments from various brands in a variety of styles and price points such as Continental Clothing, Stanley Stella, Anthem and AWDis.

So if you do not see what you need please do not hesitate to get a quote and we can help source a more suitable garment to match your specific needs.

ORDER AND DELIVERY

Do you have a minimum order quantity?

Screen Printing
Typically our minimum order quantity is 20 units per design within 1 – 3 colours. For anything 4 colours or above the MOQ starts at 50x prints per design. This may vary depending on garment material or if you have additional requirements such as re-labelling.

Printed Inner Neck and woven Relabelling
Our finishing services such as inner neck label printing, woven relabelling or folding and bagging starts at 50 units.

Transfer Printing
We may recommend DTF transfer printing for orders less than 20 units or individual personalisation.

Woven Patches
We can produce woven patches starting from 50 units and we can sew them on as few as 10 garments at at time (so you can order your patches in bulk and have us sew them on to garments in batches of 10 as and when needed).

Embroidery
Our minimum quantity for embroidery starts at 10 units, although as with all of our printing/woven services the more you order the more cost effective per piece.

What is your turnaround time?

Typically we aim to fulfill your orders within 15 working days on confirmation of payment and proof approval. Delivery estimates can vary slightly depending on print complexity, how booked up we are, how large the order is or whether there’s any extra garment finishing added. We will provide a reasonable timescale during the quotation and order process.

Please inform us of any delivery deadlines prior to processing payment for your order if necessary.

Can i pay for a rush order?

Sure! We add a percentage on to your total order cost. Rush orders need to be pre-approved during the quotation process to be sure they can be allocated the necessary time slot in our work schedule.

4-6 working days + 30%
2 workings days +50%
Next day – + 75%

All are subject to stock availability and schedule permitted.

Do you require payment up front?

Yes. Your order will not be processed until all order details are confirmed, confirmation of payment and proof approval.

What happens when i place the order?

After payment confirmation we will provide you with an invoice and visual mockup with your artwork position on a t-shirt template for visual reference. The print proof will show print location, size, colour and any other additional information as necessary. Please be aware the visual mockup is for visual reference only and not 100% to scale.

Do you provide print samples?

Due to the setup times involved with screen printing, 1 off sample t-shirts simply aren’t viable. However we will provide a proof mockup sheet with print specifics such as size, position and colours used. If you would like to check out our print quality we do have sample t-shirts available and can be ordered here.

Returns?

Flippin Sweet will go to any lengths to ensure that your order is printed correctly. However due to the manual nature of screen printing and the natural tendency for unforeseen problems to occur, mistakes can happen. As all goods are bespoke items Flippin Sweet do not offer refunds except in cases where a drastic error has been made such as incorrect art, art placement or wrong garment colour. If you feel your order is defective then Flippin Sweet will do everything possible to rectify the issue in a timely fashion.

Full Terms and Conditions

Full Terms and Conditions are available to download in PDF format. Click Here